Last updated: 11 November 2025

Reach and Rise ICT Solutions is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, contact us, or make a purchase.

By using our services, you agree to the practices described in this policy.

✅ 1. Information We Collect

We may collect the following types of information:

✅ a) Personal Information You Provide

Name
Email address
Phone number
Delivery address
Order details
Payment confirmation details (not card numbers)

✅ b) Automatically Collected Data

When you visit our website, we may collect:

IP address
Browser type
Device type
Pages visited
Time spent on the site
Cookies and similar tracking technologies

✅ c) Payment Information

All payments made through M-Pesa, bank transfer, or other methods are processed securely.
We do not store your debit/credit card details.

✅ 2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate with you about your purchase
Improve our website and services
Provide customer support
Detect and prevent fraud
Send updates, promotions, or offers (only if you opt in)

✅ 3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

✅ Delivery partners – to deliver your order
✅ Payment processors – to complete transactions
✅ Service providers – for website security and analytics
✅ Law enforcement – if required by law

All third parties are required to keep your information secure.

✅ 4. Cookies and Tracking Technologies

We use cookies to:

Improve website performance
Remember your preferences
Analyze website traffic
Enhance your shopping experience

You can disable cookies in your browser settings, but some features may not work correctly.

✅ 5. Data Security

We implement strong security measures to protect your data, including:

Secure server hosting
Encrypted communication (HTTPS)
Restricted access to customer data
Anti-fraud and malware protection

Despite these measures, no system is 100% secure—but we take all reasonable steps to safeguard your information.

✅ 6. Your Rights

You have the right to:

✅ Request access to your personal data
✅ Request correction of inaccurate information
✅ Request deletion of your data (where legally allowed)
✅ Opt out of marketing communications
✅ Disable cookies

To make any of these requests, contact us using the details below.

✅ 7. Retention of Information

We retain your information only as long as necessary to:

Fulfill your orders
Resolve disputes
Comply with legal requirements

After that, your data is securely deleted.

✅ 8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of other sites.
We encourage you to read their privacy policies.